AarogyaAI Innovations Pvt. Ltd., a company incorporated under the Companies Act 2013, having its registered office at No. 677, 1st Floor, Suite No. 918, 13th Cross, Sector 1, HSR Layout, Bangalore 560102 (hereinafter referred to as “AarogyaAI” or “AIPL”). AarogyaAI provides healthcare services through the website https://aarogya.ai (“Website”).
Your access to the AarogyaAI website and its account and usage is subject to your compliance with all the terms and conditions set forth herein, read along with all documents, including but not limited to; applications forms and undertakings, signed by you while accepting our service, and any terms/consents/policies included on AarogyaAI®’s Website including Terms and Conditions available at https://aarogya.ai/TermsAndConditions.
This Policy tells you how we use, disclose, and protect information collected while using services hosted by AarogyaAI. This Policy covers only information that is collected through the Services provided by us and excludes other websites that may be linked to or from the Services or the practices of companies that we do not control, employ or manage.
By accepting the Policy, you are expressly consenting to our collection, use, and disclosure of your information as described in this Policy and to all other terms herein.
If you have any questions, please contact us at the email address provided in the “Contact Details” section.
We collect information from you when you use the Services, including when you create an account, update your profile, or contact customer support.
Before you can use the website and its services, you may be required to subscribe. When you subscribe, we collect your contact and other information, which may include your name, phone number, email address, date of birth, gender, photograph, video verification, and signature, along with other identity-related documents.
Your account credentials include your username (i.e., your email address), password, and information for authentication and account access.
When you sign up for our account services, certain fees and charges may apply. These charges are nominal, transparent, and disclosed by AarogyaAI upfront so that you know what you are paying or being charged for.
For any other information you choose to voluntarily provide to us that we do not request, you are solely responsible for such information.
We automatically collect information when you use the Services, through tracking technologies like cookies, web beacons, tags and scripts, software development kits (or SDKs), and beyond. The categories of information we automatically collect include:
We collect information about your use of the Services when you subscribe to our services.
We may collect your usage information based on your activities, like statistics on your preferences, practices, achievements, and milestones.
We collect computer sign-on data, features you use, the pages you view, the time of day you use the Services, traffic to and from the Services, the Services you obtain or consider, and other information about your use of the Services.
AarogyaAI may use third-party advertising companies to serve advertisements on our behalf. These companies may employ cookies and action tags (also known as single-pixel gif or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.
We may collect information from marketing, data analytics, and social media databases to supplement the data we collect about you. This data sometimes includes your mailing address, your gender, your age, your household income, and other demographic data.
We may collect information from publicly-available sources, including data in the public domain.
We are constantly improving our Services and we often introduce new features that require the collection of new information or use what information we already have differently. If our collection or use of information materially changes, we will notify you as detailed in the “Policy Changes” section below.
The above activities can involve outside companies, agents, or contractors (“Service Providers”) with whom we share your information for these purposes.
Notwithstanding the above, we may share information that does not identify you (including information that has been aggregated or de-identified) except as prohibited by applicable law. For information on your rights and choices regarding how we share information about you, please see the “Your Rights and Choices” section below.
Our Service Providers may provide us with a variety of administrative, statistical, and technical services. We will only provide Service Providers with the minimum amount of information they need to fulfil the services we request, and we stipulate that they protect this data and do not use it for any other purpose. We take these relationships seriously and oblige all of our Service Providers to sign contracts with us that clearly set out their commitment to respecting individual rights, and their commitments to assisting us to help you exercise your rights (as applicable).
Your password deserves careful thought and protection. Use unique numbers, letters, and special characters, and do not disclose your password to anyone. If you do share your password or your information with others, remember that you are responsible for all actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your information and may be subject to legally binding actions taken on your behalf. If your password has been compromised for any reason, you should immediately access your profile on the website to change your password.
We will hold your information on our systems only for as long as required to provide you with the
Services you have requested or to perform the purpose for which that information was collected.
Where you sign up to receive email marketing from us, we will retain your email address on file should you ever ‘opt out’ of receiving emails from us. We will retain your email address in this way in order to ensure that we continue to honour and respect that opt-out request.
In some circumstances, you can ask us to delete your data. See the “Your Rights and Choices” section below for further information.
Except as otherwise expressly included in this Policy, this Policy addresses only the use and
disclosure of information we collect from you. If you disclose your information to others, whether
they are users of the Services or other apps throughout the Internet, different rules may apply.
The Services may, from time to time, contain links to and from the Services of our partner networks, advertisers, and affiliates. If you follow a link to any of these external websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these websites or their policies. Please check these policies before you submit any personal information to these external websites.
We reserve the right to limit access to Services to those over 18 years of age.
You may request a record of your Personal Information being processed by us, upon the verification of your identity and other information as per the Company’s internal policy.
You may review, correct or rectify the inaccurate Personal Information that is stored with us.
Where we send you e-mail marketing communications you have the right to opt out at any time. You can do this by using the ‘unsubscribe’ link that appears in the footer of each communication or through your account or by following the unsubscribe instructions provided in the email you receive. If you opt-in to receive push notifications we will use the information you give us to provide you with those notifications and improve future notifications. If you no longer wish to receive push notifications through our website, you may turn them off at the device level or by accessing your account settings on the website. Alternatively, if for any reason you cannot use the methods described above, or if you would prefer to contact us directly – you can unsubscribe by writing to us and telling us which communications you would like us to stop sending you.
When you write to us making a request to exercise your rights, we are entitled to ask you
to prove that you are whom you say you are. If necessary, we may ask you to provide copies
of relevant ID documents to help us to verify your identity.
It will help us to process your request if you clearly state which rights you wish to exercise and, where relevant, why it is that you are exercising it. The clearer and more specific you can be, the faster and more efficiently we can deal with your request. If you do not provide us with sufficient information then we may delay actioning your request until you have provided us with additional information (and where this is the case, we will tell you).
In accordance with Information Technology Act 2000 and rules made there under, the name and
contact details of the Grievance Officer are provided below for your reference:
Aniruddh Sharma (firstname.lastname@example.org)
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